TCM1000222 - How to household end an award

Version 2.0

Changes to previous version - amended guidance. Amendments at step 2.

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you are taken to the ‘Select Application’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Application Details’ screen
  • go to Step 2.

If you are taken to the ‘Select Application Version’ screen

  • select the latest claim version
  • select ‘OK’. You will be taken to the ‘Applicant Details’ screen
  • go to Step 2.

If you are taken straight to the ‘Applicant Details’ screen

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Step 2

On the ‘Applicant Details’ screen

  • select ‘Household’ on the toolbar, a signals box will appear
  • select ‘Details’
  • enter the ‘Household End’ date in the ‘Household End’ field
  • select ‘ Household Breakdown’ from the ‘Household End Reason’ drop down menu

Note: if you are entering a Household end date in PY you will need the ‘S18 Maintainer’ role

  • select ‘OK’
  • select ‘OK’. You will be taken to the ‘Amend Finish’ screen

  • on the ‘Amend Finish’ screen enter the

    • date the notification of the change was received
    • source of the change
    • reason for the change
    • select ‘OK’. The computer will now automatically accept the change and will apply the change at the effective date

Note: The changes you have made in this function will not be applied until you complete the ‘Amend Finish’ screen and select ‘OK’.