TCM1000279 - How to update new work details on a pre-award claim

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

• select ‘Application’ on the toolbar
• select ‘Capture Current’ from the options available. You will be taken to the ‘Key Entry Data’ screen
• enter the customer’s NINO
• select ‘OK’. You will be taken to the ‘Capture Application’ screen
• select ‘Inc1’ on the toolbar. You will be taken to the ‘Income - Applicant 1’ screen
• unselect the JSA checkbox in the ‘In receipt of’ field
• select ‘Wk1’ on the toolbar. You will be taken to the ‘Work - Applicant 1’ screen
• enter the new work details in the relevant fields
• select ‘Sm’ on the toolbar. You will be taken to the ‘Summary Information’ screen
• change the date in the ‘Application Effective Date’ field to the start date of the customer’s new work

Note: This date should not be before the interview date on the LPO referral.

• select ‘OK’
• select ‘Process’. You have updated the new work details on the pre award claim.