TCM1000373 - How to check that an award version has been created for a WTC upfront complex case

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘View’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you’re taken to the ‘Select Application’ screen

  • select the claim with the status of ‘Award Issued’
  • select ‘OK’. You’ll be taken to the ‘Application Summary’ screen

Note: Follow the next option if you’re taken to the ‘Select Application Version’ screen.

If you’re taken to the ‘Select Application Version’ screen

  • select the appropriate version
  • select ‘OK’. You’ll be taken to the ‘Application Summary’ screen
  • go to Step 2.

If you’re taken straight to the ‘Application Summary’ screen, go to Step 2.

Top of page

Step 2

On the ‘Application Summary’ screen

Note: If the message ‘Complex Claim’ displays, select ‘OK’.

  • select ‘File’ on the toolbar
  • select ‘Next’ from the options available. You will be taken to the ‘Function Menu’
  • select ‘Award’ on the toolbar
  • select ‘View’ from the options available. You will be taken to the ‘Award Summary’ screen.

Note: If the message ‘Complex Claim’ displays, select ‘OK’.

If the message ‘No matching record found for Award Version table’ displays, a payment schedule hasn’t been set up for the award version.

If no message displays, a payment schedule has been set up for the award version.