TCM1000098 - How to check NTC for an FTNAE marker in a pre-award claim

Step 1

On the ‘Function Menu’

• select ‘Application’ on the toolbar
• select ‘Capture Current’ from the options available.  You will be taken to the ‘Key Entry Data -  Applicant screen
• enter the customer’s NINO
• select ‘OK’.

If you are taken to the ‘Select Application’ screen

• select the relevant claim
• select ‘OK’.  You will be taken to the ‘Capture Application – Applicant 1’ screen

If you are taken to the ‘Select Individual’ screen

• select the relevant claim
• select ‘OK’.  You will be taken to the ‘Capture Application – Applicant 1’ screen
  Note:  A message will appear if there are no matching claims.  Try removing the NINO, as the search will always be based on the NINO if it’s present, and enter the name and date of birth details instead.

If you are taken straight to the ‘Capture Application– Applicant 1 screen’

• select ‘CH’ on the toolbar. *You *will be taken to the ‘Children’ screen
• double-click on the appropriate child. The ‘Amend Child Details’ window will open.

If the child/young person is in full-time non-advanced education a tick will display in the ‘Full Time Education’ checkbox.