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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to identify the cause of a rule 12 verification failure

Version 1.0

Changes to previous version - new guidance

Step 1

If you are already in function ‘Capture Application’

  • select ‘Ap1’ on the toolbar. You will be taken to the ‘Applicant 1’ screen
  • go to .

If you are on the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Capture Current’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select ‘OK’
  • go to .

Step 2

If you are taken to the ‘Select Individual’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Applicant 1’ screen
  • go to .

If you are taken to the ‘Select Application’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Applicant 1’ screen
  • go to .

If you are taken straight to the ‘Applicant 1’ screen, go to .

Step 3

On the ‘Applicant 1’ screen

  • make a note of

    • the customer’s contact details
    • whether the customer is subject to immigration control

    Note: Where ‘No’ is ticked in the ‘UK National’ field in the ‘Residency’ box, the customer is subject to immigration control.

    • whether the customer lives outside the UK

    Note: Where ‘Other’ is ticked in the ‘Normally Live’ field in the ‘Residency’ box, the customer lives outside the UK.

    • any details shown in the ‘Country’ field

    Note: The above information will be used to help you decide if the customer has made an obvious mistake.

Note: If this is a joint claim, repeat the above for customer 2, but select ‘Ap2’ on the toolbar.

  • go to .

Step 4

On the ‘Applicant’ screen

  • select ‘Wk1’ on the toolbar. You will be taken to the ‘Work’ screen for customer 1
  • make a note of

    • whether the customer works outside the UK

    Note: Where ‘Other’ is ticked in the ‘Place of work’ box, the customer works outside the UK.

    • any details shown in the ‘Country’ field.

    Note: The above information will be used to help you decide if the customer has made an obvious mistake.

Note: If this a joint claim, repeat the above for customer 2, but select ‘Wk2’ on the toolbar.

Note: If you do not know what caused the rule 12 verification failure, speak to your Technical Advice Line Liaison Officer (TALLO) for advice.