This part of GOV.UK is being rebuilt – find out what beta means

HMRC internal manual

Tax Credits Manual

How to check the overpayment amount outstanding on the tax credit computer

Step 1

  • go to function ‘ household’
  • select ‘View Account’
  • enter the customer’s national insurance number (NINO)
  • select ‘All’
  • select ‘OK’
  • select the earliest award period
  • make a note of any amount showing in the ‘Overpayment Outstanding Field’

If there is an amount in the ‘Adjustments Field’

  • make a note of the amount
  • select ‘Postings’


If the ‘Description Field’ shows ‘Manual Remission (recoverable)’

  • make a note of the amount

Note: This figure should be included as part of the overpayment amount as it is a recoverable amount.

If the ‘Description Field’ shows ‘Automatic Remission’

  • make a note of the amounts listed under the heading ‘Automatic Remission’

Note: You will need to check if the remission code is 16. This type of remission is an overpayment that will be collected through the customer’s tax code. This amount will have been remitted on NTC, but you will need to inform Debt Management & Banking that the customer has been declared bankrupt. DMB will cancel the remission from code 16 and the overpayment can then be remitted by TCO as appropriate.

  • go to function ‘Household’
  • select ‘View Overpayment’ from the drop down menu
  • enter the customer’s NINO
  • select ‘All’
  • select ‘OK’
  • select the award period you are looking at
  • check to see if the ‘Class 16 remission’ box is ticked

Note: If the class 16 remission box is ticked, and the amount is to be included in the remittance figure, contact DMB to inform them that the customer has been declared bankrupt and the code 16 remittance needs to be cancelled.

If there is not an amount in the ‘Adjustments’ field

  • continue with the next award version until all the relevant versions have been checked.

Note: Consider all awards except the CY award as any overpayment on this award could be subject to change after finalisation.