TCM1000131 - How to check what is preventing a decision on a newly-captured Fast Track claim

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

select ‘Application’ on the toolbar
select ‘View’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
enter the customers NINO
select the ‘All’ checkbox
select ‘OK’. You will be taken to the ‘Select Application Version’ screen
check the ‘Version Status’ column for the relevant claim’s status.

If the status shown is ‘Award Issued or ‘Rejected’, then a decision has been made on the claim.

If the status shown is ‘Awaiting Award’, then a decision has not been made on the claim. To find out what is preventing a decision being made

select the relevant claim. You will be taken to the ‘Application Summary’ screen
select ‘File’ on the toolbar
select ‘Next’ from the options available
select ‘Application’ on the toolbar
select ‘Verification Failures’ from the options available. You will be taken to the ‘Manage Verification Failures’ screen
- any verification failures preventing a decision being made will be listed in the ‘Rules Description’ column
- if the ‘Potential Selection For Enquiry’ field is populated, there is a Compliance check that is preventing a decision being made
select ‘Navigate’ on the toolbar
select ‘Amend Application Corrections’ from the options available. You will be taken to the ‘Applicant Details’ screen
select ‘Continue’ until you arrive at the ‘Summary Information’ screen
- if a ‘Blocking Message’ displays, it will prevent the decision being made
- any other action preventing a decision being made will be shown in the ‘Application Notes’ field.