HMRC internal manual

Tax Credits Manual

How to check what is preventing a decision on a newly-captured Fast Track claim

You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘View’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customers NINO
  • select the ‘All’ checkbox
  • select ‘OK’. You will be taken to the ‘Select Application Version’ screen
  • check the ‘Version Status’ column for the relevant claim’s status.

If the status shown is ‘Award Issued or ‘Rejected’, then a decision has been made on the claim.

If the status shown is ‘Awaiting Award’, then a decision has not been made on the claim. To find out what is preventing a decision being made

  • select the relevant claim. You will be taken to the ‘Application Summary’ screen
  • select ‘File’ on the toolbar
  • select ‘Next’ from the options available
  • select ‘Application’ on the toolbar
  • select ‘Verification Failures’ from the options available. You will be taken to the ‘Manage Verification Failures’ screen

    • any verification failures preventing a decision being made will be listed in the ‘Rules Description’ column
    • if the ‘Potential Selection For Enquiry’ field is populated, there is a Compliance check that is preventing a decision being made
  • select ‘Navigate’ on the toolbar
  • select ‘Amend Application Corrections’ from the options available. You will be taken to the ‘Applicant Details’ screen
  • select ‘Continue’ until you arrive at the ‘Summary Information’ screen

    • if a ‘Blocking Message’ displays, it will prevent the decision being made
    • any other action preventing a decision being made will be shown in the ‘Application Notes’ field.