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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to check what is preventing a decision on a newly-captured Fast Track claim

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘View’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customers NINO
  • select the ‘All’ checkbox
  • select ‘OK’. You will be taken to the ‘Select Application Version’ screen
  • check the ‘Version Status’ column for the relevant claim’s status.

If the status shown is ‘Award Issued or ‘Rejected’, then a decision has been made on the claim.

If the status shown is ‘Awaiting Award’, then a decision has not been made on the claim. To find out what is preventing a decision being made

  • select the relevant claim. You will be taken to the ‘Application Summary’ screen
  • select ‘File’ on the toolbar
  • select ‘Next’ from the options available
  • select ‘Application’ on the toolbar
  • select ‘Verification Failures’ from the options available. You will be taken to the ‘Manage Verification Failures’ screen

    • any verification failures preventing a decision being made will be listed in the ‘Rules Description’ column
    • if the ‘Potential Selection For Enquiry’ field is populated, there is a Compliance check that is preventing a decision being made
  • select ‘Navigate’ on the toolbar
  • select ‘Amend Application Corrections’ from the options available. You will be taken to the ‘Applicant Details’ screen
  • select ‘Continue’ until you arrive at the ‘Summary Information’ screen

    • if a ‘Blocking Message’ displays, it will prevent the decision being made
    • any other action preventing a decision being made will be shown in the ‘Application Notes’ field.