TCM1000286 - How to set the child responsibility include from date on a pre-award failed claim

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

select ‘Worklist’ on the toolbar
select ‘Maintain’ from the options available. You will be taken to the ‘Maintain ‘Worklist’ screen
select ‘Verification Failures’ from the ‘Worklist Type’ field
select the relevant MU number provided by your manager in the ‘Management Unit’ field. All the work items for that MU and work list will be displayed
select the relevant work list item
select ‘File’ on the toolbar
select ‘Next Function’ from the options available. You will be taken to the ‘Work Management - Select Next Function’ screen
select ‘Manage Ver Failures’
select ‘OK’. You will be taken to the ‘Manage Verification Failures’ screen
select ‘Navigate’ on the toolbar
select ‘Amend Application Correction’ from the options available. You will be taken to the ‘Applicant’ screen
select ‘Ch’ on the toolbar. You will be taken to the ‘Children’ screen
select the relevant child or young person
select ‘Amend’. You will be taken to the ‘Amend Child Details’ screen
amend the date in the ‘Responsibility Start Date’ field to the date you have calculated responsibility to start from
select ‘OK’. You have set the child responsibility include from date on the pre-award failed claim.