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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to use View Award to identify if a claim was incorrectly backdated when it was captured

Step 1

Note: If you receive an error message informing you that you’re denied access to details for that customer, follow the guidance in TCM0068160 

On the ‘Function’ menu

  • select ‘Award’ from the options available
  • select ‘View’. You will be taken to the key entry data screen
  • enter the customer’s NINO
  • select ‘All’
  • select ‘OK’. You will be taken to the ‘Select Award’ screen
  • highlight the earliest entry
  • select ‘OK’. You will be taken to the Award Summary screen
  • select ‘View Calculation’. You will be taken to the ‘View Calculation’ screen
  • select ‘View Elements’. You will be taken to the ‘View Elements’ screen
  • make a note of the dates and elements that were in payment at that time to the customer
  • select ‘Cancel’ three times
  • select the next award versions of that tax year
  • select ‘OK’
  • select ‘View Calculation’. You will be taken to the ‘View Calculation’ screen
  • select ‘View Elements’. You will be taken to the ‘View Elements’ screen
  • make a note and compare the details of the previous award version against this version.

Note: complete this action for each award version of the tax year that has an overpayment and which is being queried by the customer. Identify any change of circumstances.