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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to check income used in calculation and access View Elements screen

Step 1

Note: If you receive an error message informing you that you are denied access to details for that customer, follow the guidance in TCM0068160.

On the ‘Function menu’

  • select ‘Award’ on the toolbar
  • select ‘View’. You will be taken to the key entry data screen
  • enter the customer’s NINO
  • select ‘All’
  • select ‘OK’. You will be taken to the ‘Select Award’ screen
  • select the version with the issue date nearest to the ‘Healthy Start’ voucher entitlement start date
  • select ‘OK’. You will be taken to the ‘View Award Summary’ screen
  • select ‘View Calculations’. You will be taken to the ‘View Calculations - Sterling’ screen
  • select ‘View Income’. You will be taken to the ‘View Income’ screen
  • make a note of the income used in the calculation
  • select ‘Cancel’. You will be taken back to the ‘View Calculations - Sterling’ screen
  • select ‘View Elements’. You will be taken to the ‘View Elements - Sterling’ screen
  • check that ‘CTC’ only is in payment
  • make a note of the elements that are currently in payment to the customer.