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HMRC internal manual

Tax Credits Manual

How to remove a dispute marker from an award

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Household’ on the toolbar
  • select ‘View Overpayment’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you’re taken to the ‘Select Award’ screen

  • select the relevant award
  • select ‘OK’. You’ll be taken to the ‘View Overpayment’ screen
  • go to Step 2.

If you’re taken straight to the ‘View Overpayment’ screen, go to Step 2.

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Step 2

On the ‘View Overpayment’ screen

  • select ‘Maintain Dispute’. You’ll be taken to the ‘Maintain Dispute’ screen
  • select ‘Decision Correct’ from the ‘Resolution Reason’ field
  • select ‘OK’. You’ve removed the dispute marker from the award.