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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to update a customer’s address

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Correction’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘Latest’ checkbox
  • select ‘OK’.

If you’re taken to the ‘Select household’ screen

  • select the relevant claim
  • select ‘OK’. You’ll be taken to the ‘Applicant Details’ screen
  • go to .

If you’re taken to the ‘Select Application’ screen

  • select the relevant claim
  • select ‘OK’. You’ll be taken to the ‘Applicant Details’ screen
  • go to .

If you’re taken straight to the ‘Applicant Details’ screen, go to .

Step 2

On the ‘Applicant Details’ screen

  • select ‘Address’. You’ll be taken to the ‘Address Change’ screen
  • enter the postcode and house identifier
  • select ‘Quick’.

If the Address Wizard finds at least one match 

  • you’ll be taken to the ‘Select Address’ screen
  • select the correct address. The address will populate in the ‘Address Details’ field
  • go to .

If the message ‘There are no matching addresses’ displays

  • select ‘OK’
  • go to .

Step 3

On the ‘Address Change’ screen

  • enter the full address in the ‘Address’ field
  • enter the postcode in the ‘Postcode’ field
  • select ‘Advanced’.

If the message ‘There are no matching addresses’ displays

  • select ‘OK’
  • check the address is entered correctly
  • select ‘OK’ to accept the address
  • go to .

If the Address Wizard finds at least one match 

  • you’ll be taken to the ‘Select Address’ screen
  • select the correct address. The address will populate in the ‘Address Details’ field
  • go to .

If the message ‘There are more than 25 matching addresses’ displays

  • select ‘OK’. You will be taken to the ‘Select Address’ screen
  • select the correct address. The address will populate in the ‘Address Details’ field
  • go to .

Step 4

If the ‘RLS’ checkbox is selected and you’ve entered a new address

  • un-select the ‘RLS’ checkbox
  • select ‘OK’
  • go to .

If the ‘RLS’ checkbox isn’t selected

  • select ‘OK’
  • go to .

Step 5

Note: If the claim is a joint claim, you’ll be prompted to make the change for both customers

Select ‘Yes’ or ‘No’, as appropriate. You’ll be taken to the ‘Applicant Details’ screen

  • select ‘OK’. You’ll be taken to the ‘Amend Finish’ screen.