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HMRC internal manual

Tax Credits Manual

How to compare details of the failed and existing claim when dealing with a verification failure

Version 1.0

Changes to previous version - new guidance.

Step 1

Check the following details are the same on both claims. Make a note of any that aren’t. In a joint claim, check both customer’s details.

To check the existing claim, go to .

To check the failed claim, go to .

Step 2

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘View’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you’re taken to the ‘Select Application’ screen

  • select the relevant claim
  • select ‘OK’. You’ll be taken to the ‘Application Summary’ screen
  • go to .

If you’re taken to the ‘Select Application Version’ screen

  • select the most recent version
  • select ‘OK’. You’ll be taken to the ‘Application Summary’ screen
  • go to .

If you’re taken straight to the ‘Application Summary’ screen, go to .

Step 3

On the ‘Function Menu’

  • select ‘File’ on the toolbar
  • select ‘Next Function’ from the options available. You’ll be taken to the ‘Work Management - Select Next Function’ screen
  • select ‘View Application’
  • select ‘OK’. You’ll be taken to the ‘Application Summary’ screen
  • go to .

Step 4

On the ‘Application Summary’ screen

  • check the details on both claims for

    • first line of the address
    • postcode
  • make a note of any discrepancies and the telephone number
  • select ‘Continue’ until you’re on the ‘Children’ screen
  • go to .

Step 5

On the ‘Children’ screen

  • check both claims for all children on the claims for

    • names
    • dates of birth
  • make a note of any discrepancies
  • select ‘Continue’ until you’re on the ‘Work’ screen
  • go to .

Step 6

On the ‘Work’ screen

  • check the following for both customers

    • number of paid jobs
    • hours worked
    • employment details

    or

    • self employment details
  • make a note of any discrepancies
  • select ‘Continue’ until you’re on the ‘Income’ screen
  • go to .

Step 7

On the ‘Income’ screen

  • check both claims for the following

    • qualifying benefits
    • income
  • make a note of any discrepancies
  • select ‘Continue’ until you’re on the ‘Payment’ screen
  • go to .

Step 8

On the ‘Payment’ screen, check the following for both customers

  • account name
  • account number
  • sort code
  • building society reference
  • bank/ building society
  • branch
  • address line 1
  • post code.