TCM1000171 - How to exclude a child or young person from a post award claim

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Change of Circumstances’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you are taken to the ‘Select Application’ screen

  • select the relevant claim
  • select ‘OK’. You’ll be taken to the ‘Applicant Details’ screen
  • go to Step 2.

If you are taken straight to the ‘Applicant Details’ screen, go to Step 2.

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Step 2

On the ‘Applicant Details’ screen

  • select ‘Ch’ on the toolbar. You’ll be taken to the ‘Child Details’ screen
  • select the relevant child
  • select ‘Correction’. You’ll be taken to the ‘Correction Child’ screen
  • enter the date you want to end the customer’s responsibility for the child in the ‘Responsibility End Date’ field

Note: If you need to exclude more than one child, enter the date you want to end the customer’s responsibility for each child in their corresponding ‘Responsibility End Date’ field.

  • select ‘OK’. You’ll be taken back to the ‘Child Details’ screen
  • select ‘OK’. You’ll be taken to the ‘Amend Finish’ screen
  • do not complete the ‘Amend Finish’ screen at this point, just return to the guidance you were previously following.