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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to correct the JSA (IB) or ESA (IR) history on a post award claim

Version 1.0

Changes to previous version - new guidance

Step 1

Note: If a customer starts work before a future effective date (FED) the JSA (IB) or ESA (IR) history will need to be corrected.

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customers NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you are taken to the ‘Select Application Version’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Applicant Details’ screen
  • go to .

If you are taken straight to the ‘Applicant Details’ screen, go to .

Step 2

On the ‘Applicant Details’ screen

  • select ‘Inc1’ on the toolbar. You will be taken to the ‘Income Details’ screen
  • select ‘History’ on the toolbar
  • select ‘IS’ or ‘JSA’, as appropriate from the options available
  • select ‘History’. The ‘History’ screen will display
  • select ‘Delete’
  • when a warning message displays, select ‘Yes’
  • select ‘OK’. You have corrected the JSA (IB) or ESA (IR) history on the post award claim.