TCM1000083 - How to calculate responsibility start and end dates - No ‘shared care’ - Failed customer responsible

Step 1

If the failed claim is a pre award claim, make a note of the responsibility end date for the existing customer
Note: responsibility will end for the existing claim on the date the customer ceased to have responsibility for the child.

• go to Step 2.

If the failed claim is a post award claim, make a note of the responsibility end date for the existing customer
Note: responsibility will end for the existing claim on the date the customer ceased to have responsibility for the child.

• go to Step 3.

Step 2

Make a note of the ‘responsibility start’ date for the pre award failed claim
Note: the responsibility start date will be the date the customer became responsible for the child or young person
Note: This date must be a date after the existing customer ceased to have responsibility.
Note: This date can not be a date before the child’s date of birth.

Step 3

Make a note of the ‘responsibility start’ date and the ‘include from’ date for the post award failed claim
Note: responsibility will start for the failed claim on the date the customer started to have responsibility for the child.
Note: This date must be a date after the existing customer ceased to have responsibility.
Note: This date can not be a date before the child’s date of birth.

• the ‘include from’ date for the failed claim will be the later of
  • the child’s date of birth
    or
  • the date the customer became responsible for the child, if that is within 30 days of the notification of the change in circumstance
    or
  • 30 days prior to the date of notification of the change in circumstance
    Note: This date can not be a date before the responsibility start date.