Beta This part of GOV.UK is being rebuilt – find out what this means

HMRC internal manual

Tax Credits Manual

HM Revenue & Customs
, see all updates

How to check a verification failure

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Verification Failures’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select ‘OK’. You’ll be taken to the ‘Manage Verification Failures’ screen, which will show details of any verification failures on the claim.