TCM1000133 - How to update the ICT database

Step 1

• access the ICT database
• select ‘Import SEES’
• select ‘OK’
• select ‘How Many Items Unprocessed’. The number of items will be displayed
• select ‘start’. A box advising ‘Finished Processing’ will appear
• select ‘OK’ on that box
• select ‘inbox’. This shows referrals ready to be worked that require a phone call.