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HMRC internal manual

Tax Credits Manual

How to update the ICT database

Step 1

  • access the ICT database
  • select ‘Import SEES’
  • select ‘OK’
  • select ‘How Many Items Unprocessed’. The number of items will be displayed
  • select ‘start’. A box advising ‘Finished Processing’ will appear
  • select ‘OK’ on that box
  • select ‘inbox’. This shows referrals ready to be worked that require a phone call.