TCM1000123 - How to check for an Unprocessed S17 work list item

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function’ Menu

• select ‘Worklist’ on the toolbar
• select ‘View Linked Work Items’ from the options available
• enter the customer’s NINO
• select ‘OK’.

If you’re taken to the ‘Select Household’ screen

• select the relevant claim
• select ‘OK’.

If an ‘Unprocessed S17’ work list item does display, make a note of the MU number.

If an ‘Unprocessed S17’ work list item doesn’t display, there isn’t an ‘Unprocessed S17’ work list item.