TCM1000618 - How to apply an award recalculation

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data – Applicant’ screen
  • enter the customers NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you are taken to the ‘Select Application’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Applicant Details – Applicant 1’ screen
  • go to Step 2.

If you are taken to the ‘Select Application Version’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Select Application Version’ screen
  • go to Step 2.

Step 2

On the ‘Applicant Details – Applicant 1’ screen

  • select ‘Cancel’ in the signals box
  • select ‘Inc1’ from the toolbar
  • enter £0.01 in the ‘Other Income’ field for the CY period
  • select ‘OK’
  • go to Step 3.

Step 3

Complete the ‘Amend Finish’ screen

  • enter today’s date in the ‘Received Date’ field
  • select ‘Paper’ as the ‘Source’
  • select ‘NTC Error’ as the ‘Reason’
  • select ‘OK.