TCM1000514 - How to reject a pre-award claim due to no response

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Application Summary’ screen

• select ‘File’ on the toolbar
• select ‘Next’ from the options available
• select ‘Application’ on the toolbar
• select ‘Verification Failures’ from the options available. You’ll be taken to the ‘Key Data Entry’ screen
• enter the customer’s NINO
• select ‘OK’. You’ll be taken to the ‘Manage Verification Failures’ screen
• go to Step 2.

Step 2

On the ‘Manage Verification Failures’ screen

• select ‘Navigate’ on the toolbar
• select ‘Reject Application’ from the options available
• select ‘Text’
• enter the reason ‘You have not provided the information we asked for to enable us to process the claim’
• select ‘OK’. You’ll be taken to the ‘Reject Application’ screen
• select ‘OK’. You’ll be taken back to the ‘Manage Verification Failures’ screen
• select ‘OK’. You’ve rejected the claim.