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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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How to check if a postcode is in the correct format

Background

We need to check whether the customer’s and / or their partner’s (if different) postcode provided is in the correct format.

This is to ensure that the postcode can be checked to determine whether the customer and / or their partner live in a closed postcode area.

Step 1

On the ‘Function Menu’

  • select ‘Application’
  • select ‘Capture Current’ from the options available.  You will be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select OK.  You will be taken to the ‘Applicant 1’ details screen
  • select ‘SM’ from the toolbar.  You will be taken to the ‘Summary Information’ screen.
  • go to

Step 2

On the ‘Summary information’ Screen, check if there are any entries in the ‘Repair Summary’ window with the reason ‘POSTCODE’

If there are no failures in the ‘Repair Summary’ window with the reason ‘POSTCODE’, go to

If there is a failure, or failures, in the ‘Repair Summary’ window with the reason ‘POSTCODE’

  • make a note of the details and the applicant(s) the failure(s) relates to
  • go to

Step 3

If you were directed here from other guidance

  • return to the guidance you were previously following
  • take no further action

If you were not directed here from other guidance

  • take no further action

Note: The ‘Repair Summary’ window will only appear on pre-award cases