TCM1000324 - How to check if a claim is a single or joint claim

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

  • select ‘Renewal’ from the toolbar
  • select ‘View S17 Details’ from the options available. You will be taken to the ‘Key Entry Data - Renewals’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you are taken to the ‘Select Household’ screen

  • select the relevant household
  • select ‘OK’.

If you are taken to the ‘Select S17 Period’ screen

  • select the relevant award
  • select ‘OK’. You will be taken to the ‘View Section 17 - Current Position’ screen
  • check if the claim is a single or joint claim