TCM1000073 - How to check if tax credits are currently in payment

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

• select ‘Household’ on the toolbar
• select ‘View Account’ from the options available. You will be taken to the ‘Key Entry Data’ screen
• enter the customer’s NINO
• select the ‘All’ checkbox
• select the ‘Summary’ checkbox
• select ‘OK’. You will be taken to the ‘Award’ screen
• if the dates in the ‘Award Start Date’ and ‘Award End Date’ columns cover a period that includes the start date of the claim you are working, then tax credits are currently in payment.

Note: In some cases you may need to repeat the above if there is a second customer.