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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to identify a resurrected claim

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘View’ from the option available. You’ll be taken to the ‘Key Data Entry’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’. You’ll be taken to the ‘Select Application’ screen
  • go to .

Step 2

If the previous claim is ‘Rejected’, go to .

If the previous claim isn’t ‘Rejected’, the claim isn’t resurrected.

Step 3

If the received date on the rejected claim is the same as the date on the ‘Awaiting Award’ claim, go to .

If the received date on the rejected claim isn’t the same as the date on the ‘Awaiting Award’ claim, the claim isn’t resurrected.

Step 4

On the ‘Select Application’ screen

  • select the rejected claim
  • select ‘OK’. You’ll be taken to the ‘Select Application Version’ screen
  • select the latest version
  • select ‘OK’. You’ll be taken to ‘Application Summary’ screen
  • compare the Application Notes
  • if both sets of notes are the same, you’ve identified a resurrected claim.