TCM1000221 - How to access function make or cancel remission
Important Note: Please note making Remissions is only available for HMRC customers, any case with a UC marker needs to follow SPOC to SPOC process.
Step 1
On the ‘Function Menu’
- select ‘Payments’
- select ‘Make Remission’ from the options available to you
- enter the customer’s NINO
- select the ‘All’ checkbox
- select ‘Ok’. You will be taken to the ‘Select Award’ screen
- select the award that you want to make or cancel the remission
- select ‘Ok’, you will be taken to the ‘Account Summary’ screen.