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HMRC internal manual

Tax Credits Manual

HM Revenue & Customs
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How to check if a Payment Suspension has been set

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Payments’ on the toolbar
  • select ‘Maintain Payment Suspension’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you’re taken to the ‘Select Household’ screen

  • select the relevant household
  • select ‘OK’. You’ll be taken to the ‘Maintain Payment Suspension’ screen
  • go to .

If you’re taken straight to the ‘Maintain Payment Suspension’ screen, go to .

Step 2

Any ‘Payment Suspensions’ currently set will be shown in the ‘Suspensions currently set’ field.