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HMRC internal manual

Tax Credits Manual

How to check for and clear a rule 2 verification failure

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Verification Failures’ from the options available. You will be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select ‘OK’. You will be taken to the ‘Manage Verification Failures’ screen.

If any outstanding verification failures are shown, go to Step 2.

If no verification failures are shown, there is no rule 2 verification failure to clear.

Step 2

On the ‘Manage Verification Failures’ screen, check to see if there are any rule 2 verification failures.

If there are no rule 2 verification failures, there is no rule 2 verification failure to clear.

If there is a rule 2 verification failure

  • select the rule 2 verification failure
  • select ‘Investigate’. You will be taken to the ‘Investigate Verification Failure’ screen

Note: You must repeat the above for each rule 2 verification failure.

  • confirm the verification failure is for the child or young person you recently added or re-included
  • go to Step 3.

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Step 3

If there is no rule 2 verification failure for the child or young person you recently added or re-included, there is no rule 2 verification failure to clear.

If there is a rule 2 verification failure for the child or young person you recently added or re-included, go to Step 4.

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Step 4

On the ‘Investigate Verification Failure’ screen

  • select ‘OK’. You will be taken back to the ‘Manage Verification Failures’ screen
  • select ‘Change Verification’. You will be taken to the ‘Change of Status Reason’ screen
  • enter the appropriate reason in the ‘Reason’ field
  • select ‘OK’
  • when the message ‘Do you want to process’ displays, select ‘Yes’
  • select ‘OK’. You have cleared the rule 2 verification failure.