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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to check for and clear a rule 2 verification failure

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Verification Failures’ from the options available. You will be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select ‘OK’. You will be taken to the ‘Manage Verification Failures’ screen.

If any outstanding verification failures are shown, go to .

If no verification failures are shown, there is no rule 2 verification failure to clear.

Step 2

On the ‘Manage Verification Failures’ screen, check to see if there are any rule 2 verification failures.

If there are no rule 2 verification failures, there is no rule 2 verification failure to clear.

If there is a rule 2 verification failure

  • select the rule 2 verification failure
  • select ‘Investigate’. You will be taken to the ‘Investigate Verification Failure’ screen

Note: You must repeat the above for each rule 2 verification failure.

  • confirm the verification failure is for the child or young person you recently added or re-included
  • go to .

Step 3

If there is no rule 2 verification failure for the child or young person you recently added or re-included, there is no rule 2 verification failure to clear.

If there is a rule 2 verification failure for the child or young person you recently added or re-included, go to .

Step 4

On the ‘Investigate Verification Failure’ screen

  • select ‘OK’. You will be taken back to the ‘Manage Verification Failures’ screen
  • select ‘Change Verification’. You will be taken to the ‘Change of Status Reason’ screen
  • enter the appropriate reason in the ‘Reason’ field
  • select ‘OK’
  • when the message ‘Do you want to process’ displays, select ‘Yes’
  • select ‘OK’. You have cleared the rule 2 verification failure.