How to check matching award details in function Manage Verification Failures
Changes to previous version - new guidance
In the ‘Manage Verification’ Failures screen
- select the verification failure
- select ‘Investigate’
Note: Details of the failed claim will be displayed in the ‘Household Member Details’ field.
Note: Details of the existing claim will be displayed in the ‘Matching Award Details’ field.
- select ‘OK’ to return to the ‘Manage Verification’ Failures screen.