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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to process a WTC upfront complex case with a verification failure to Award Issued

Step 1

Note: You must be in function ‘Manage Verification Failures’ and accessed this function by following the process described in the guidance TCM0288560.

On the ‘Manage Verification Failures’ screen

  • select ‘Navigate’ on the toolbar
  • select ‘Amend Applications Corrections’ from the options available. You’ll be taken to the ‘Applicant 1’ screen
  • select ‘Ch’ on the toolbar. You will be taken to the ‘Children’ screen
  • go to .

Step 2

On the ‘Children’ screen

  • select the relevant child or young person
  • select ‘Edit’ on the toolbar
  • select ‘Delete’ from the options available
  • when the message ‘Do you wish to delete the details of this child?’ displays, select ‘Yes’

Note: You must repeat this action for each child.

  • remove any Child Benefit numbers from the ‘Child Benefit Numbers’ fields
  • select ‘Pm1’ on the toolbar. You will be taken to the ‘Payment - Applicant 1’ screen
  • go to .

Step 3

On the ‘Payment – Applicant 1’ screen

  • remove the tick from the ‘Main Carer - Applicant’ checkbox

Note: This could be either customer 1 or customer 2.

  • remove the tick from the ‘Main Carer – Weekly’ or ‘Main Carer 4 Weekly’ checkbox
  • select ‘Sm’ on the toolbar. You’ll be taken to the ‘Summary Information’ screen

Note: If the message ‘Branch name must be entered. Do you wish to proceed?’ displays, select ‘Yes’. You will be taken to the ‘Summary Information’ screen.

  • go to .

Step 4

On the ‘Summary Information’ screen

  • update Application Notes with the message II41 from TCM0160040
  • select ‘OK’. You will be taken back to the ‘Manage Verification Failures’ screen
  • go to .

Step 5

On the ‘Manage Verification Failures’ screen

  • select the relevant verification failure
  • select ‘Change Verification’. You will be taken to ‘Change of Status Reason’ screen.

If you are changing the verification status of a rule 2 verification failure

  • update the ‘Reason’ field with the message II46 from TCM0160040
  • select ‘OK’. You will be taken back to the ‘Manage Verification Failures’ screen

Note: There may be more than one rule 2 verification failure. Before continuing, you will need to repeat the action you’ve taken so far in this step for each rule 2 verification failure.

  • select ‘OK
  • when the message ‘This will re-submit the application for processing and saving changes made on this window. Do you want to proceed?’ displays, select ‘Yes’
  • you have processed a WTC upfront complex case with a rule 2 verification failure.

If you are changing the verification status of a rule 12 verification failure

  • update the ‘Reason’ field with the message II44 from TCM0160040
  • select ‘OK’. You will be taken back to the ‘Manage Verification Failures’ screen
  • select ‘OK’
  • when the message ‘This will re-submit the application for processing and saving changes made on this window. Do you want to proceed?’ displays, select ‘Yes’
  • you have processed a WTC upfront complex case with a verification failure.