TCM1000543 - How to check who has a case using ECCS

Version 1.0

Changes to previous version - new How to.

Step 1

Select ‘My Workplace’ from the ‘Start Menu’

• select ‘Corporate Services’
• select ‘Tools’
• select ‘ECCS’
• select ‘Find a customer’
• select ‘New Search’
• enter the customer’s NINO
• select ‘Search’
• select ‘Customer ID’
• select ‘Complaints’
• select ‘Complaint ID’. The name of the person dealing with the case is shown on the ‘Complaint ID’ screen.