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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to correct a pre-award rule 12 verification failure caused by an obvious mistake

Version 1.0

Changes to previous version - new guidance

Step 1

If the customer has made an obvious mistake about where they live, go to .

If the customer is a UK national who has indicated they are not a UK national, go to .

Step 2

In function ‘Capture Application’

  • select

    • ‘Ap1’ on the toolbar if customer 1 has made the obvious mistake. You will be taken to the ‘Applicant 1’ screen
    • ‘Ap2’ on the toolbar if customer 2 has made the obvious mistake. You will be taken to the ‘Applicant 2’ screen
  • on the appropriate ‘Applicant’ screen

    • delete the information in the ‘Country’ field
    • select the ‘Normally Live - UK’ checkbox
  • go to .

Step 3

In function ‘Capture Application’

  • select

    • ‘Ap1’ on the toolbar if customer 1 has made the obvious mistake. You will be taken to the ‘Applicant 1’ screen
    • ‘Ap2’ on the toolbar if customer 2 has made the obvious mistake. You will be taken to the ‘Applicant 2’ screen
  • on the appropriate ‘Applicant’ screen, select the ‘UK National - Yes’ checkbox
  • go to .

Step 4

On the appropriate ‘Applicant’ screen

  • select ‘Sm’ on the toolbar. You will be taken to the ‘Summary Information’ screen
  • select ‘OK’. You will be taken back to the ‘Manage Verifications Failures’ screen
  • select the rule 12 verification failure
  • select ‘Change Verification’. You will be taken to the ‘Change of Status Reason’ screen
  • in the ‘Reason’ field, explain why you have corrected the information

Note: Just entering ‘Obvious error’ is not sufficient, you must be more specific.

  • select ‘OK’. You will be taken back to the ‘Manage Verifications Failures’ screen
  • select ‘OK’. The pre-award rule 12 verification failure caused by the obvious mistake will have been corrected.