TCM1000151 - How to check the award status of a rebuilt mismatched clean claim - Mismatch team only
Step 1
If a single clean case was rebuilt with a NINO, go to Step 2
If a single clean case was rebuilt without a NINO, go to Step 3
If a joint clean case was rebuilt and both customers’ have a NINO, go to Step 2
If a joint clean case was rebuilt and either one or both customers do not have a NINO, go to Step 3
Step 2
On the ‘Function Menu’
- select ‘Application’ on the toolbar
- select ‘View’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
- enter the NINO or the bad NINO used to rebuild the new claim
- select the ‘All’ checkbox
- select ‘OK’
If you are taken to the ‘Select Application Version’ screen
- check the version status to see if the claim is in payment
- go to Step 4
If you are taken to the ‘Application Summary’ screen
- check the status to see if the claim is in payment
- go to Step 4
If you are taken to the ‘Select Application’ screen
- check the status to see if the claim is in payment
- go to Step 4
Step 3
On the ‘Function Menu’ screen
- select ‘Application’ on the toolbar
- select ‘View’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
-
enter the following customer details
- surname
- first name
- date of birth
- select ‘All’
- select ‘OK’. You’ll be taken to the ‘Select Individual’ screen
- select the latest claim without a NINO
- select ‘OK’. You’ll be taken to the ‘Application Summary’ screen
- go to Step 4
Step 4
If the award status is shown as ‘Award Issued’
- the clean claim is in payment
If the award status is shown as ‘Awaiting Award’
- the claim is not in payment
If the award status is shown as ‘Rejected’
- the clean claim has been rejected and will not be in payment
If the award status is shown as ‘Withdrawn’
- the clean claim has been withdrawn and will not be in payment
If the award status is shown as ‘Terminated’
- the clean claim has been terminated and will not be in payment