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HMRC internal manual

Tax Credits Manual

HM Revenue & Customs
, see all updates

How to make sure the customer provides the correct identification when requesting an Enquiry Centre appointment

Version 1.0

Changes to previous version - new guidance.

Step 1

Note: The customer will need to provide two forms of identification before an appointment at the Enquiry Centre can be undertaken. One must contain a picture of themselves and the second must contain their own name and current home address.

Examples of acceptable forms of identification are

  • current passport or identity card
  • current photo driving licence
  • current student card
  • employment pass
  • identity card for foreign nationals
  • utility bill for gas, electric or council tax dated within the last three months
  • citizen card
  • national health service card
  • national savings or building society pass book
  • current local authority or housing association rent book

Note: We don’t accept rent books from private landlords.

  • UK residence permit
  • life assurance or insurance policies
  • divorce or annulment papers
  • cheque book, if the customer’s address is shown.

Note: This list isn’t exhaustive.