This part of GOV.UK is being rebuilt – find out what beta means

HMRC internal manual

Tax Credits Manual

How to make sure the customer provides the correct identification when requesting an Enquiry Centre appointment

Version 1.0

Changes to previous version - new guidance.

Step 1

Note: The customer will need to provide two forms of identification before an appointment at the Enquiry Centre can be undertaken. One must contain a picture of themselves and the second must contain their own name and current home address.

Examples of acceptable forms of identification are

  • current passport or identity card
  • current photo driving licence
  • current student card
  • employment pass
  • identity card for foreign nationals
  • utility bill for gas, electric or council tax dated within the last three months
  • citizen card
  • national health service card
  • national savings or building society pass book
  • current local authority or housing association rent book

Note: We don’t accept rent books from private landlords.

  • UK residence permit
  • life assurance or insurance policies
  • divorce or annulment papers
  • cheque book, if the customer’s address is shown.

Note: This list isn’t exhaustive.