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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to check if the Manual Payment Request marker has been set

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Payments’ on the toolbar
  • select ‘Maintain Payment Suspension’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you’re taken to the ‘Select Household’ screen

  • select the relevant household
  • select ‘OK’. You’ll be taken to the ‘Maintain Payment Suspension’ screen
  • go to .

If you’re taken to the ‘Select Award’ screen

  • select the relevant award
  • select ‘OK’. You’ll be taken to the ‘Maintain Payment Suspension’ screen
  • go to .

If you’re taken straight to the ‘Maintain Payment Suspension’ screen, go to .

Step 2

Note: An error message may be displayed stating you’re denied access to details for that customer. If this happens, follow the guidance in TCM0068160.

On the ‘Maintain Payment Suspension’ screen, any suspensions currently set will be shown in the ‘Suspensions Currently Set’ field.