TCM1000177 - How to update the customer’s phone number when the claim is pre-award

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

• select ‘Application’ on the toolbar
• select ‘Capture Current’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
• enter the customer’s NINO
• select ’OK’. You’ll be taken to the ‘Applicant 1’ screen

Note: If the ‘Signal’ screens displays, select ‘OK’.

• enter the telephone number in the ‘Telephone Number’ fields
• select ‘Sm’ on the toolbar. You’ll be taken to the ‘Summary Information’ screen
• select ‘OK’. You have updated the telephone number.