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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

How to change the status of a verification failure

Version 1.0

Changes to previous version - new guidance

Step 1

If you do not know which verification failure the customer has failed on

  • on the ‘Function Menu’
  • select ‘Worklist’ on the toolbar
  • select ‘Maintain’ from the options available. You will be taken to the ‘Maintain Worklist’ screen
  • select ‘Verification Failures’ from the ‘Worklist Type’ field
  • select the relevant MU number provided by your manager in the ‘Management Unit’ field. All the work items for that MU and work list will be displayed
  • select the relevant work list item
  • select ‘File’ on the toolbar
  • select ‘Next Function’ from the options available. You will be taken to the ‘Work Management - Select Next Function’ screen
  • select ‘Manage Ver Failures’
  • select ‘OK’. You will be taken to the ‘Manage Verification Failures’ screen
  • go to .

If you know which verification failure the customer has failed on

  • on the ‘Function Menu’
  • select ‘Application’ on the toolbar
  • select ‘Verification Failures’ from the options available. You will be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select OK. You will be taken to the ‘Manage Verification Failures’ screen
  • go to .

Step 2

On the ‘Manage Verification Failures’ screen

  • select the verification failure you want to change
  • select ‘Change Verification’. You will be taken to the ‘Change of Status Reason’ screen
  • enter the reason for the change
  • select ‘OK’. You will be taken back to the ‘Manage Verification Failures’ screen
  • select ‘OK’. You have changed the status and therefore resolved the verification failure.