TCM1000247 - How to change the status of a verification failure

Version 1.0

Changes to previous version - new guidance

Step 1

If you do not know which verification failure the customer has failed on

on the ‘Function Menu’
select ‘Worklist’ on the toolbar
select ‘Maintain’ from the options available. You will be taken to the ‘Maintain Worklist’ screen
select ‘Verification Failures’ from the ‘Worklist Type’ field
select the relevant MU number provided by your manager in the ‘Management Unit’ field. All the work items for that MU and work list will be displayed
select the relevant work list item
select ‘File’ on the toolbar
select ‘Next Function’ from the options available. You will be taken to the ‘Work Management - Select Next Function’ screen
select ‘Manage Ver Failures’
select ‘OK’. You will be taken to the ‘Manage Verification Failures’ screen
go to Step 2.

If you know which verification failure the customer has failed on

on the ‘Function Menu’
select ‘Application’ on the toolbar
select ‘Verification Failures’ from the options available. You will be taken to the ‘Key Entry Data’ screen
enter the customer’s NINO
select OK. You will be taken to the ‘Manage Verification Failures’ screen
go to Step 2.

On the ‘Manage Verification Failures’ screen

select the verification failure you want to change
select ‘Change Verification’. You will be taken to the ‘Change of Status Reason’ screen
enter the reason for the change
select ‘OK’. You will be taken back to the ‘Manage Verification Failures’ screen
select ‘OK’. You have changed the status and therefore resolved the verification failure.