HM Passport Office: passports policy

Passports policy publications.

Information and guidance on HM Passport Office passport policy.


Published 7 February 2012
Last updated 21 March 2024 + show all updates
  1. Added caseworker guidance about: Complaints: MP enquiries, Definition of "the customer", How to deal with customers of different ages, Passport litigation and Right of Abode certificates.

  2. Added link to Knowledge Base profiles for countries and territories beginning with the letters G to L and those beginning with Q to S.

  3. Added 4 caseworker guides: 'Confirming consent from third parties', 'Local Services, how a customer applies', 'Parents and grandparents, why we need their details' and 'UK immigration permissions'.

  4. Added 'Old blue (hardback style) passports: caseworker guidance'.

  5. Added surrogacy caseworker guidance.

  6. Four new pieces of caseworker guidance about parental responsibility have been added.

  7. Added new guidance on Authorisation and consent.

  8. EU Settlement Scheme: passport staff guidance has been added.

  9. Added guidance on copyright and trademarks and on customer queries about foreign travel.

  10. Added guidance on assisted reproduction.

  11. Added guidance on braille stickers.

  12. Added 'suicide and self-harm: supporting vulnerable customers'.

  13. Added links to Knowledge Base profiles.

  14. Added updated information on specimen passports, HMPO names policy, names we use in passports, name related case notes, how to show uncommon names in passports, and signatures that do not match a customer's name.

  15. Added Knowledge Base: caseworker guidance.

  16. Added British Citizenship guidance.

  17. Withdrawing passports and passport facilities caseworker guidance added.

  18. Added new guidance on birth registrations.

  19. Guidance on vulnerability considerations, Windrush applications and withdrawing applications added.

  20. Added new guidance on dealing with customer documents.

  21. Added new guidance on naturalisation and registration certificates.

  22. Guidance on customers who are unable to sign their passports published.

  23. Guidance on authorisation and consent published.

  24. Added guidance on Deceased person's passport.

  25. Added a new version of the Legitimacy and domicile document.

  26. Guidance added on 'Interviews: overview of the interview process' and 'Digital premium service: how a customer applies'.

  27. Added guidance on Home Office issued documents.

  28. New tiered application service: the service levels we provide, Home Office issued documents and Travel documents issued by UK government offices staff guidance added.

  29. New British overseas territories citizens guidance added.

  30. New British national (overseas) passport processing added.

  31. Removed link to guidance on 'Counter services and upgrades' as it is now out of date.

  32. New 'How we communicate with customers' staff guidance added.

  33. Added new guidance: "Urgent government business or compassionate travel".

  34. Added new guidance: "Delivery addresses for passports and documents" and "British overseas citizen passports". The following guidance is out of date and has been removed: "Passports: marriage guidance", "General information and application types", "Civil partnership", "Children's applications", "Posting passports and documents".

  35. Added new British protected persons, British subject status, passport printing and collective passport guidance.

  36. Added documents: "Digital referee: how to examine" and "Recording decisions, case notes and passport notes".

  37. Added new publication: "confirming identity: countersignatory and digital referees".

  38. New date of birth and place and country of birth guidance which replaces the date and place of birth guidance.

  39. New guidance on DNA testing for British passport applications added.

  40. New 'Confirming identity: checking a signature is genuine' and 'Crisis situations: supporting our customers' guidance added.

  41. New passport cancellations: malicious lost and stolen reports guidance added.

  42. Added guidance on 'Types of British passports'.

  43. New diplomatic and official service: passports and observations and how to decide if an application is a UK or overseas submission added.

  44. Added guidance on 'Balance of probabilities', 'Supporting documents not available' and 'Names that cannot be used in passports'.

  45. Added guidance on 'Names: aligning names on foreign documents', 'Names: evidence to change a name', 'Names: change of name passport applications' and 'Cancelling passports: non-payment of child maintenance'.

  46. Added 'Safeguarding: consent issues' guidance.

  47. 'Titles' guidance updated.

  48. Added concessionary passports guidance.

  49. Added link to new guidance on reimbursing out of pocket expenses.

  50. Additional passports guidance added.

  51. HM Forces applications document updated.

  52. Guidance on posting methods for passports and documents added.

  53. First published.