Guidance
Digital Customer Services: caseworker guidance
Tells HM Passport Office staff how customers apply for a passport online using Digital Customer Services.
Documents
Details
This guidance tells HM Passport Office staff about Digital Customer Services (DCS) and explains:
- what services are available online
- who can apply online, and how they apply and what information they must give us
- what documents the customer must send us and how we will return them
- when the customer must supply a digital referee
Published 1 November 2023