Welsh language: caseworker guidance
Tells HM Passport Office staff about services offered to Welsh speaking customers.
Documents
Details
This guidance tells HM Passport Office staff about dealing with Welsh speaking customers.
Updates to this page
-
Guidance has been updated to: add a new section 'Changing Welsh or English application language' to tell staff how to change application language; add information about other services in the section 'The Welsh language scheme'; make small grammatical changes throughout.
-
Updated information on Welsh language applications, communicating with customers in Welsh, and how Welsh applications are processed in DAP.
-
This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.
-
Accessible version added.
-
Updated guidance with a minor formatting change on page 6.
-
First published.