Guidance

Welsh language: caseworker guidance

Tells HM Passport Office staff about services offered to Welsh speaking customers.

• From: HM Passport Office
• Published: 18 December 2009
• Last updated: 12 November 2025
  Show all updates

  1. 12 November 2025

     Guidance has been updated to: add a new section 'Changing Welsh or English application language' to tell staff how to change application language; add information about other services in the section 'The Welsh language scheme'; make small grammatical changes throughout.

  2. 24 June 2025

     Updated information on Welsh language applications, communicating with customers in Welsh, and how Welsh applications are processed in DAP.

  3. 18 November 2022

     This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.

  4. 23 September 2022

     Accessible version added.

  5. 16 June 2021

     Updated guidance with a minor formatting change on page 6.

  6. 18 December 2009

     First published.

Documents

Welsh language scheme

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Details

This guidance tells HM Passport Office staff about dealing with Welsh speaking customers.