Guidance
Posting passports and documents: caseworker guidance
Tells HM Passport Office staff how to return customers passports and documents to them when a final decision is made on their application.
Documents
Details
This guidance tells HM Passport Office staff how we send customers’ passports and documents to them when their application is complete.
Updates to this page
Published 7 July 2025
Last updated 14 November 2025
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Updated the guidance, a full list of the changes can be found in the section "Changes from last version of this guidance".
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First published.