Guidance

Local Services, how a customer applies: caseworker guidance

This document tells HM Passport Office staff how customers can apply for a passport using Local Services.

• From: HM Passport Office
• Published: 15 February 2024
• Last updated: 23 July 2025 — See all updates

Documents

Local Services: how a customer applies

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Details

A Local Service office is either:

• a visa application centre
• a Foreign, Commonwealth and Development Office post overseas

Published 15 February 2024

Last updated 23 July 2025 + show all updates

1. 23 July 2025

   Guidance updated as detailed in first section.

2. 15 February 2024

   First published.