Guidance

Post Office Check & Send service: caseworker guidance

Tells HM Passport Office staff how to handle passport applications made using the Check & Send service.

• From: HM Passport Office
• Published: 7 February 2012
• Last updated: 9 March 2026
  Show all updates

  1. 9 March 2026

     Updated section 'Check & Send service: how to identify Post Office errors' to tell examiners the Customer Service Management team (CSMT) will deal with other Post Office errors transferred to them by the Embedded Civil Service team.

  2. 12 August 2025

     Guidance updated as detailed in the 'About' section.

  3. 1 April 2025

     Updated the guidance to show how Sopra Steria deal with Post Office Check & Send applications and how to identify Post Office Check and Send applications.

  4. 17 November 2022

     Updated to the latest version of the guidance.

  5. 26 September 2022

     Accessible version added.

  6. 1 November 2021

     Updated guidance.

  7. 7 February 2012

     First published.

Documents

Check & Send service (accessible)

HTML

Details

This guidance tells HM Passport Office staff how to handle passport applications made using the Check & Send service provided by our partner the Post Office Ltd.