Guidance

Faulty passports: caseworker guidance

Tells HM Passport Office staff how to deal with faulty passports.

• From: HM Passport Office
• Published: 12 May 2025
• Last updated: 17 December 2025 — See all updates

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Faulty passports (accessible)

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Faulty passports

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Details

This guidance tells HM Passport Office staff what a faulty passport is and how we deal with them.

Published 12 May 2025

Last updated 17 December 2025 + show all updates

1. 17 December 2025

   Updated guidance to to tell the Customer Service Management Team (CSMT) the new process for uploading documents onto DAP (Digital Application Processing) and to tell examiners to add observation OBTP when issuing a replacement passport.

2. 13 October 2025

   Updated the faulty passports caseworker guidance, a full list of changes can be found in the guide.

3. 12 May 2025

   First published.