Guidance

Faulty passports: caseworker guidance

Tells HM Passport Office staff how to deal with faulty passports.

• From: HM Passport Office
• Published: 12 May 2025
• Last updated: 13 October 2025 — See all updates

Documents

Faulty passports

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This guidance tells HM Passport Office staff what a faulty passport is and how we deal with them.

Published 12 May 2025

Last updated 13 October 2025 + show all updates

1. 13 October 2025

   Updated the faulty passports caseworker guidance, a full list of changes can be found in the guide.

2. 12 May 2025

   First published.