Guidance
Urgent government business or compassionate reasons: how to deal with requests
Tells HMPO staff how to deal with requests from a customer who urgently needs a passport for urgent government business or compassionate reasons
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Details
This guidance tells His Majesty’s Passport Office staff how to deal with requests from a customer who urgently need a passport for urgent government business or compassionate reasons.
Updates to this page
Published 21 February 2025
Last updated 24 October 2025
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Published version 10.0. A full list of changes is in the guide.
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Updated guidance: a full list of changes can be found in the guide.
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Updated to the latest version of the guidance.
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First published.