Guidance
Suicide and self-harm: supporting vulnerable customers
Tells HM Passport Office staff what to do if they're concerned about customers who have threatened to harm themselves or others.
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Details
This document explains how staff can identify and help vulnerable customers who may consider suicide or causing harm to themselves or others.
It also explains how we’ll support our staff who deal with this situation.
Updates to this page
Published 30 August 2023
Last updated 21 November 2025
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Updated to tell examiners how to deal with a threat of suicide of self-harm when the customer is overseas, and to refer applications they believe have a connection to assisted dying to the Quality and Examination Support team (QuESt).
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This guidance has been updated to tell examiners how to deal with a threat of suicide or self-harm when the customer is overseas.
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First published.