Guidance
Suicide and self-harm: supporting vulnerable customers
Tells HM Passport Office staff what to do if they're concerned about customers who have threatened to harm themselves or others.
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This document explains how staff can identify and help vulnerable customers who may consider suicide or causing harm to themselves or others.
It also explains how we’ll support our staff who deal with this situation.
Updates to this page
Published 30 August 2023
Last updated 22 May 2025
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This guidance has been updated to tell examiners how to deal with a threat of suicide or self-harm when the customer is overseas.
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First published.