Guidance

Refusing passport applications and passport facilities: caseworker guidance

Tells HM Passport Office staff how to deal with refusing passport applications and facilities

• From: HM Passport Office
• Published: 7 July 2025

Documents

Refusing passport applications and passport facilities

HTML

Details

This guidance tells His Majesty’s Passport Office operational staff:

• what refusing passport applications and passport facilities (services) mean
• when to treat refusing passport applications or passport facilities as withdrawing passports or passport facilities
• when and how to refuse a passport application
• when you must offer a customer the option of registering as a British citizen, before refusing their passport application

Published 7 July 2025