Guidance

Refusing passport applications and passport facilities: caseworker guidance

Tells HM Passport Office staff how to deal with refusing passport applications and facilities

Documents

Details

This guidance tells His Majesty’s Passport Office operational staff:

  • what refusing passport applications and passport facilities (services) mean
  • when to treat refusing passport applications or passport facilities as withdrawing passports or passport facilities
  • when and how to refuse a passport application
  • when you must offer a customer the option of registering as a British citizen, before refusing their passport application

Updates to this page

Published 7 July 2025

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