Refusing passport applications and passport facilities: caseworker guidance
Tells HM Passport Office staff how to deal with refusing passport applications and facilities
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This guidance tells His Majesty’s Passport Office operational staff:
- what refusing passport applications and passport facilities (services) mean
- when to treat refusing passport applications or passport facilities as withdrawing passports or passport facilities
- when and how to refuse a passport application
- when you must offer a customer the option of registering as a British citizen, before refusing their passport application