Guidance

Withdrawing passport applications: caseworker guidance

Tells HM Passport Office staff about withdrawing passport applications.

From:
HM Passport Office
Published
19 December 2022
Last updated
5 March 2024 — See all updates

Documents

Withdrawing passport applications (accessible)

HTML

Withdrawing passport applications

PDF, 391 KB, 36 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guidance tells HM Passport Office staff:

  • why they must withdraw a passport application
  • when they must withdraw an application
  • when the system automatically withdraws an application

It also tells staff how to:

  • withdraw an application on the system
  • update the system when they withdraw an application
  • deal with customers who send in their documents after the system has automatically withdrawn their online application
Published 19 December 2022
Last updated 5 March 2024 + show all updates

  1. Updated withdrawing passport applications guidance to confirm an application should not be withdrawn if the customer has confirmed HM Passport Office has received their documents. Sections covered in other guidance have also been removed.

  2. First published.

Related content