Guidance

Withdrawing passport applications: caseworker guidance

Tells HM Passport Office staff about withdrawing passport applications.

• From: HM Passport Office
• Published: 19 December 2022
• Last updated: 17 November 2025
  Show all updates

  1. 17 November 2025

     Updated the guidance on Digital Application Processing (DAP) withdrawals.

  2. 9 June 2025

     Guidance updated to change the grace period for Digital Application Processing applications from 7 to 30 days before withdrawal and remove references to the Application Management System (AMS).

  3. 5 March 2024

     Updated withdrawing passport applications guidance to confirm an application should not be withdrawn if the customer has confirmed HM Passport Office has received their documents. Sections covered in other guidance have also been removed.

  4. 19 December 2022

     First published.

Documents

Withdrawing passport applications (accessible)

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Withdrawing passport applications

PDF, 319 KB, 29 pages

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Details

This guidance tells HM Passport Office staff:

• why they must withdraw a passport application
• when they must withdraw an application
• when the system automatically withdraws an application

It also tells staff how to:

• withdraw an application on the system
• update the system when they withdraw an application
• deal with customers who send in their documents after the system has automatically withdrawn their online application