Guidance

How to correct errors on passports: caseworker guidance

Tells HM Passport Office staff what to do if we issue a passport with an error.

• From: HM Passport Office
• Published: 7 February 2012
• Last updated: 22 July 2026
  Show all updates

  1. 22 July 2026

     Updated the guidance throughout; a full list of the changes can be found in the section "Changes from last version of this guidance".

  2. 29 January 2026

     Full details of changes are listed in the 'Changes from last version of this guidance' section.

  3. 24 July 2025

     Updated to version 28.0 of the guidance.

  4. 7 November 2024

     Guidance updated to remove references to DMS (Document Management Service) and transferring applications to AMS (Application Management System).

  5. 14 November 2022

     This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.

  6. 29 September 2022

     Accessible version added.

  7. 7 February 2012

     First published.

Documents

How to correct errors on passports

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This guidance tells HM Passport Office staff what to do if we issue a passport with an error.