Guidance

Lost or damaged documents: caseworker guidance

Tells HM Passport Office staff about replacing documents that have been lost or damaged.

From:
HM Passport Office
Published
18 June 2010
Last updated
7 February 2024 — See all updates

Documents

Lost or damaged documents (accessible)

HTML

Lost or damaged documents

PDF, 255 KB, 17 pages

Details

This guidance tells HM Passport Office staff how to:

  • establish who is responsible for replacing a lost or damaged document
  • arrange a replacement document or tell the customer how to replace the document
  • deal with the application that is delayed because of a lost or damaged document
Published 18 June 2010
Last updated 7 February 2024 + show all updates

  1. Updated to show how empty envelopes are handled in a Document Handling Unit.

  2. Updated guidance.

  3. Accessible version added.

  4. Guidance has been updated with minor reformatting changes.

  5. First published.

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